This Privacy Policy sets out the terms and conditions under which Santuário – Landscape Designs (hereinafter “Santuário”), handles your personal data and your rights in this regard, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council – General Data Protection Regulation (“GDPR”) and other applicable privacy and data protection legislation. The specific personal data that will be processed and how it will be used depends to a large extent on the services requested by you and agreed with you. This privacy policy applies to the personal data of our Users in connection with the use of the website: www.jardimgardendesign.com (hereinafter the “Website”), where they are individual persons.
Collection of Personal Data and Purposes of Processing
Please note that before using our services or features, you should read this Privacy Policy as well as the Terms and Conditions in the specific section for each service or feature. In each section, you can check whether there are specific conditions of use or whether these require specific treatment of your Personal Data. Failure to provide certain mandatory information may result in your being unable to manage your registration as a user or use certain functionalities or services available through the Website. You hereby guarantee that the Personal Data provided herein are true and accurate and you agree to report any changes and modifications. In the event that the user provides us with Personal Data of third parties, the user shall be responsible for providing such data and for obtaining consent to the provision in question and for the purposes indicated in the corresponding sections of this Privacy Policy. The user shall be solely liable for any losses or damages caused to the Platform, the Data Managers or third parties by providing incorrect, inaccurate or incomplete information in the registration forms.
Data Managers use Personal Data, as applicable, for the following purposes:
1. Management of registration as a user of the Website. The Personal Data that the user provides to us are used to identify him/her as a user of the Website and give him/her access to its different functionalities, products and services available at the time of registration as a user.
2. Preparation, fulfilment and execution of the purchase and sale contract relating to the products purchased or any other contract concluded with us through the Platform.
3. Contact by email, SMS or other equivalent form of electronic communication, such as App push notifications, etc., regarding updates or informative communications related to contracted functionalities, products or services, including website security updates, when necessary or reasonable for their implementation.
Purpose of Data Collection and Processing
Your personal data will be collected and processed by the Santuário, only for purposes related to the use of this website, the services associated with it and the sale of products, as well as for an improvement in customer service. However, your personal data may also be used for other processing operations, in particular, your personal data may be processed for the following purposes:
- a) Making a purchase – We collect your personal data on the purchase form, only for the purpose of selling, sorting and shipping the products ordered by you;
- b) Requesting Customer Support assistance – We collect your personal data only for the purpose of providing you with our website’s Customer Support services as efficiently as possible;
- c) Account Registration – We collect your personal data in order to simplify the preparation of a future order;
- d) Newsletter Subscription – We collect your email address in order to provide you with personalised advertising of our products and services available to you by means of email, push notifications through any other electronic means or from third parties. You can cancel your Newsletter registration at any time by following the information we provide in each communication.
- e) Information on cookies – We use cookies, which are small files with information on user browsing on the Platform, whose main purpose is to make browsing easier. Please read our Cookies Policy to learn more about the cookies we use, the purposes and other relevant information.
How Long Do We Keep Your Personal Data?
We only store your personal data for as long as is necessary to achieve the purpose for which we collected it, to respond to your needs, to requests you may make to us, or to comply with our contractual and legal obligations. To determine the period for which we keep your data, we use the criteria mentioned below. If several criteria apply simultaneously, we will retain your personal data in accordance with the criterion which entails the retention of your personal data for the longest period of time.
- a) When you acquire products and services, we will keep your personal data for the duration of our commercial relationship, including any complaints that may arise, as well as for the period of ten 10 years after the termination of such relationship, without prejudice to the compliance with legal obligations of the controller;
- b) When you contact us to ask questions, request information and clarifications, we will keep your personal data for the period of time necessary to solve your question/provide you with the information and/or clarifications requested;
- c) When you create a customer account, i.e. when you register on our website, we will retain your data until you ask us to delete it or after a period of inactivity of 2 years;
- d) Where you have consented to be sent direct marketing, we will retain your personal data for as long as the purpose for which it was collected remains unchanged or until you unsubscribe or ask us to delete it;
- e) With regard to the use of cookies, we will keep them for as long as necessary to achieve the purposes for which they are used, as detailed in the Cookies Policy;
- f) For the period of time prescribed by applicable law; or
- g) Until the specific purpose applicable to certain data, ceases to exist.
In any of the aforementioned situations, in the event of a pending legal or administrative procedure, the data will be kept for the duration of the procedure and up to six months after the final decision. Upon expiry of the aforementioned retention periods, personal data shall be deleted and/or erased in an absolutely secure manner.
Consumer Rights
The Data Managers undertake to respect the confidentiality of your Personal Data and to guarantee the exercise of your rights. You may exercise your rights of access, rectification, cancellation and opposition by sending an email to: [email protected], indicating the reason for your request. Should you decide to exercise these rights and if one of the personal data provided is your email address, please specify this in your written request, indicating the email address from which you wish to exercise your rights of access, rectification, cancellation and objection.
Consent of the Data Subject
By using our website you confirm that you accept the terms of this Privacy Policy and our Terms and Conditions. If you do not agree to the terms of our Privacy Policy and our Terms and Conditions, you are requested not to provide us with information and to cease using our website.
Guarantees and Warnings
The user guarantees that the personal data provided to Santuário is correct and accurate and undertakes to notify it of any changes or modifications to the same and assumes sole responsibility for losses and damages caused by erroneous, inaccurate or incomplete communication of the data. The user is expressly warned that by disclosing personal data on public means of the Sanctuary such as Facebook and Instagram, this information may be seen and used by third parties. The Santuário does not read any personal communication published on its clients’ own websites.
Right of Complaint to the Supervisory Authorities
You also have the right to lodge a complaint with your local supervisory authority, which in Portugal is the Comissão Nacional de Proteção de Dados.
You can contact her in the following ways: Phone (+351) 213928400 (Call to the national fixed network) / Privacy Line: +351 21 393 00 39 (Call to the national fixed network) E-mail: [email protected]
Online enquirers: https://www.cnpd.pt/cidadaos/pedidos-de-informacao/
Address: Rua de São Bento, nº 148-3º, 1200-821 Lisboa
If you wish to exercise any of these rights or withdraw your consent for the processing of your personal data (if consent is our legal basis for processing your personal data), please contact us. Please note that we may keep a record of your communications to help us resolve any issues raised by you.
Security
The Santuário will use the necessary security measures to protect your personal data against accidental or unlawful destruction or accidental loss, or unauthorized access, and against any other form of unlawful processing. However, Santuário cannot guarantee that the security measures taken to protect this website will prevent or exclude any risk of unauthorized access or loss of data. We therefore advise you to equip your computer with software devices to protect the transmission and reception of your data.